Privacy Policy
We at Tyre Treks are committed to protecting & maintaining the privacy of our customers & this page has been set up to explain to our customers how we manage their ‘personal information’. We intend to help them understand how we manage the information we collect & use for the betterment of both parties involved. We believe that through this we will also be able to help our customers as & when any complaints arise from their end.
About Our Website
This is an e-commerce website that is meant for selling Cars, Two-wheelers & SCV tires of different companies all over India.
To purchase you need to register yourself first with a proper contact number as well as email ID which needs to be verified by you. Once the purchase is complete you will receive an SMS in your registered mobile number & an email confirming your order, invoice to be attached therein. Kindly note that we only have an online payment mode available & there aren’t any Cash-on-Delivery options currently available.
We promise our customers to act as a data controller for all sorts of personal data processed by the website.
Types of Information that we collect
We collect the following information given by you during your visit to our website:
Personal Information
You shall be asked for personal information when you want to reach out to us regarding any tire-related query, or complaints & in case you wish to avail of services we offer, such as e-mail inquiries, tire reviews from customers’ end, or any promotions. It shall be your complete responsibility for the authenticity of the personal information you share with us; no fabricated or misinformation shall be entertained from our end. The information you provide shall not be shared with any third parties & we will save them in the strictest ways possible.
Purposes for which your information shall be used
Registration: As mentioned earlier, customers need to provide their personal information such as Name, email, contact number, etc. when they visit the website to purchase tires either as a registered user or as a guest. We shall be collecting these as a part of the registration process. In exceptional cases you shall be required to share your address details too such as home delivery or tyre-fitting at your house [applicable only for customers of Behala & Joka region, South Kolkata]; this again shall only be possible depending on the availability of our technicians.
As a means of Communication Data: Information as shared by our customers via Contact-Us form or email will only act as a mode of communication between both parties & through these customers can easily avail further assistance when required. In short, it will help in easy communication of both the customers as well as the retailers.
Information shall also be collected to help us operate, improve & deliver our products & services easily at your doorstep.
Sharing Customer Information
There may be times when customers write to follow up on their queries & in situations like these we might need to pass on the information or share the details with our team so that it can be processed & we can solve & settle the queries. Needless to say, when we share this information with other team members, we make sure that appropriate measures have been taken to protect the information.
The bank details & other financial information might also be shared to process online payments & send customers delivery confirmation messages.
Customers need to click on the consent check-box while providing their information & by doing so they expressly accept & acknowledge that they are providing their consent to us to use the data & contact them via phone or any other means of communication, to provide them advertising information about our products & services as well as future communications.
Security of Information
We need to safeguard the information of visitors to our website. Appropriate measures are taken to protect information processed about the website from loss, alteration, or misuse. The security measures are continuously adapted, updated & improved by the industry’s best practices.
Retention of Data
We only retain data for a limited period of 6 months after which the data will be deleted from the systems.
Customer Rights
As per the data protection legislation of India, customers have certain rights when it comes to the processing of their personal information & these rights are as follows:
- Be informed: Customers have the complete right to be informed as to how we collect their information.
- Accessing information: Right to access the personal information we have of them.
- Correct information: Right to correct any inaccurate information.
- Delete information: Once a customer query is resolved they may request to delete their information from our records & in cases like that we shall be bound to erase all sorts of personal information of the customers.
CONTACT US
Tyre Treks is committed to respecting & protecting our customer’s privacy. If you have any queries or concerns about this privacy policy then you are requested to contact us at our official email address: xxxx@tyretreks.in
CHANGES TO THIS POLICY
Our privacy policy is subject to change from time to time & whenever such changes take place the same shall be published on this page itself. You are requested to check at the same time & then to be completely aware of the latest updates regarding the same.